PayPal Turns Their Back on StatCounter

Posted by Marty Dickinson on May 29, 2008

I awoke this morning to an email from StatCounter, one of the systems I’ve used to track visitation.  They were sending a warning message to their list that they’ve had a major falling out with PayPal citing double billings and late arrival invoices as the biggies.  No surprise there I suppose.  I’ve heard all that before about PayPal.  But, c’mon now, this is StatCounter we’re talking about…one of the veterans in Internet tracking and PayPal is IGNORING them!

Don’t believe me?  Take a look at the StatCounter blog where they tell the whole story. I mean, listen to this from their post: “At StatCounter we have tried phoning, emailing, posting on the PayPal forums… Many of our contacts are ignored, but even when we do get an answer all we are told is that “Upon review of your account, unfortunately we do not have a time frame for a resolution to your issue…”

Now, how does this relate to Website Waves? Well, for many reasons probably, but as I posted a comment to their blog post, I believe this act on PayPal’s part is reassurance to us in the Internet marketing world that you MUST offer an alternative way for people to purchase things from your website (either in addition to or instead of PayPal).

News like this from StatCounter could be reported from any company.  And, once those PayPal users hear of such craziness do you think they’re very motivated to use PayPal for anything ever again?  Heck no.  If they even see a hint of PayPal in the buying process, they’ll abandon the checkout process immediately. So would I in the mood I’m in right now over all of this!

So, if you use PayPal, watch your charges and payments very carefully.  Do WEEKLY audits (if not daily) of all transactions going through your PayPal account.  And, if you take online transactions using PayPal as your only gateway, find an additional payment mechanism quick!

Or, you may one day soon find yourself sending out a similar email to your customers.

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1 Comment »

Okay. I had trouble with PayPal and cancelled my account. So, Marty, what’s the alternative? I’m getting ready to put some kind on “pay on line” program so what is my other choices?

May 29th, 2008 | 1:16 pm
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